Handover without the cliff edge
Most agency projects end with a zip file and a goodbye. Ours end with your team shipping on their own, and us still on call for 90 days.
(02) — The note
Written by the people who did the work. Numbers come from client analytics, shared with permission.
The day we leave is the day your team owns the product. We plan for it from the first sprint.
Pair from week one
Your engineers review our pull requests from the start, and by the last month they’re writing most of them.
Ninety days on call
After handover we stay on the pager for three months, so the first incident isn’t the first time your team sees the system under stress.
(03) — Keep reading
More from the journal
Process
7 min
How we quote a build in two weeks
A fixed quote needs a fixed scope. Here is the discovery sprint we run before we name a price, and what you get at the end of it.
Case notes
6 min
The checkout that paid for itself in a month
Fernloop's new checkout lifted conversion from 3.1% to 4.6%. The design was the easy part. Here is what made the numbers move.
AI
9 min
Evals before features: shipping AI that doesn't guess
We write the test conversations before we write the prompt. It's slower for a week and much faster for a year.